At AVC DOTFY LLP , we are committed to delivering high-quality digital products that meet your expectations. However, due to the nature of our products, which include non-tangible and irrevocable goods, we have a specific refund policy outlined below.
1. Eligibility for Refunds As all products sold on AVC DOTFY LLP are digital, refunds will only be considered under the following circumstances: The product was not delivered to your email or AVC DOTFY LLP account after purchase. The product you received is corrupted or incomplete. The product does not match the description or specifications provided at the time of purchase. Duplicate purchases were made due to a technical issue.
2. Non-Refundable Situations Refunds will not be provided under the following situations: Change of mind after purchasing a product. Inability to access or use the product due to a lack of technical knowledge or incompatible devices. Issues caused by third-party software, plugins, or tools. Claims made after 30 days of purchase.
3. Requesting a Refunds request a refund, please follow these steps: Contact us at support@dotfystore.com within 30 days of your purchase. Provide your order details, the issue you encountered, and any relevant screenshots or evidence. Our support team will review your request and respond within 5-7 business days.
4. Refund Process If your refund request is approved, the refund will be processed to your original payment method within 7-14 business days. Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.
5. Changes to the Refund Policy AVC DOTFY LLP reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately and will be posted on this page. If you have any further questions regarding our refund policy, please contact us at support@dotfystore.com.